Purpose

The Office of Student Ombuds Services is a campus resource for all Cal Poly students. The Ombuds staff are committed to hearing about students’ experiences and the office offers a safe place to go for assistance in resolving any university related concerns or complaints. All communications with the office are strictly confidential (except in rare circumstances), informal, impartial, and independent.

The Ombuds staff advocate for fair processes and cooperative resolutions.

When to visit Student Ombuds Services?

• When you don’t know where to go or whom to ask
• When you feel you are getting the run-around
• When you feel you have been treated unfairly
• When you want to discuss a sensitive question or issue
• When you are unsure what polices or procedures apply

What is an Ombuds?

The name “ombudsman” (om budz man) comes from Swedish and literally means “representative.” Originally: “an official appointed by the Swedish parliament to investigate complaints against… central government and the civil service” (Oxford English Dictionary). Currently, at the most fundamental level, an Ombuds is one who assists individuals and groups in the resolution of concerns or conflicts.

The Ombuds Will:

• Confidentially listen to you and your concern
• Assist in clarifying issues
• Answer questions
• Explain university policy and procedures
• Provide information regarding campus resources
• Suggest referrals
• Brainstorm and explore options
• Mediate
• Provide a safe place to discuss issues
• Track trends and general issues
• Recommend policy changes to remedy recurring problems

The Ombuds will NOT:

• Advocate for any individual or group
• Make decisions for you
• Offer legal advice
• Hear formal complaints
• Participate in any formal processes
• Maintain records

Notice: The Office of Student Ombuds Services is not a university office of notice. The office will not receive formal complaints to be investigated and processed within the existing university procedures. However, the Ombuds can refer students to a university office that will receive formal complaints.